Terms of service

01How the agreement works

Every project starts with a proposal from us that sets out the scope, price, payment arrangement, and target timeline. When you accept the proposal in writing (a reply by email is enough) or pay its first invoice, the proposal and these terms together become a binding agreement between you and Baigo.

If the proposal and these terms ever disagree, the proposal wins, because it was written for your project.

The version of these terms that applies is the one published on the day you accept the proposal. We keep earlier versions and will send you a copy on request. Later changes only apply to your project if we both agree in writing.

If you accept on behalf of a company or organisation, you confirm that you are allowed to bind it, and “you” means that organisation.

02Scope and changes

We will deliver what the proposal describes. Anything outside it is a change request, such as new features, extra pages or screens, or a new direction after a stage has been approved. We will tell you what a change costs and how it affects the timeline before doing any of it, and we only begin once you agree in writing.

Timelines are targets we plan around together, not guarantees. They depend on feedback, content, and access arriving when planned.

03Fees and payment

Unless we tell you otherwise in writing, payment works like this:

• 50% of the project price upfront. This books your project, and work begins once it is received.
• The remaining 50% on completion, once you approve the finished work and before final handover or launch.

Some projects are set up differently. Your proposal will say clearly if there is no upfront payment (the full price is due on completion) or if the full price is paid upfront. Larger projects may be split into phases, each with its own price and payments.

Invoices are due by the date shown on them, in the currency stated in the proposal. Prices don’t include taxes such as VAT, GST, or sales tax unless the proposal says so; where they apply, they are added at the rate the law sets. Each of us pays our own bank and transfer charges.

If an invoice is overdue, we will remind you first. If it stays unpaid, we may pause work until it is settled, and the timeline moves accordingly.

04Third-party costs

Some things are bought from other companies, such as domains, hosting, app store accounts, paid fonts, stock images, software licences, and paid services your project connects to. We list them in the proposal or agree them with you before buying. You either pay the provider directly or reimburse us at exactly what we paid. These costs are set by the provider and are not part of our fee.

05Our refund promise

We want you to pay for work you are happy with. When we present the finished project, if you are not satisfied with it, you can decline it and we will refund your upfront payment in full, with no deductions and no fee. You don’t need to justify it, though we would value knowing why.

How to ask. Tell us in writing, at legal@baigo.xyz or in reply to the delivery email, before you approve the finished work, launch it, or start using it. We will return the full upfront amount to the original payment method within 14 days.

• If you paid the full price upfront, the full price is refunded.
• If there was no upfront payment, you owe nothing for the work you decline.
• Third-party costs already paid to other providers on your behalf can’t be refunded by us, but anything bought in your name, such as a domain, stays yours.

After a refund. The declined work stays with us: any rights to use it end, preview links are closed, and you agree not to use, copy, or publish any of it. We will take down anything we set up for you and return your own content and access.

When it doesn’t apply. The promise covers the finished project when it is first presented. It no longer applies once you have approved, launched, or used the work. On a phased project, it applies to the phase being presented, not to phases you have already approved and paid for. It also doesn’t apply if the agreement ended because you broke it, for example by misusing the work.

This promise is in addition to any rights your local law gives you.

06Ending a project early

You can stop a project at any time by telling us in writing. We will stop work, hand over what is finished, and charge only for the work completed up to that point. Your upfront payment counts towards it, and any unused part is refunded.

If we have to stop a project for reasons on our side, we will refund everything you have paid for work not delivered.

Either of us may end the agreement if the other seriously breaks it and doesn’t put it right within 14 days of being told in writing.

07Your part

Good work needs both sides. You agree to:

• give us the content, information, and access the project needs, and feedback when planned;
• name one person who can make decisions for you;
• only give us material you have the right to use, and that is lawful to publish;
• take responsibility for your own business obligations, such as your product’s terms, privacy policy, and any industry approvals, unless the proposal includes them.

If we are waiting on you for a long time, we may pause the project and agree a new schedule when you are ready.

08Reviews and approval

We share work at agreed checkpoints. The proposal sets out how many rounds of revisions are included; further rounds are a change request. Work is approved when you tell us so in writing, or when you launch it or start using it.

09Who owns the work

Once everything due under the agreement is paid, you own the final work we made specifically for your project: its designs, the code we wrote for it, and the content we created. Until then, you may use the work only to review it.

We keep ownership of the tools, components, and know-how we had before your project or build for general use. Where they are part of your work, you receive a permanent, worldwide, royalty-free licence to use them as part of it.

Open-source and third-party materials, such as frameworks, libraries, fonts, and images, stay under their own licences. We follow those licences and will tell you about any that matter to you. Concepts we showed you but that you didn’t choose remain ours.

10Showing our work

Once your project is public, we may show it in our portfolio and name you as a client, unless you ask us not to. We never reveal confidential information this way.

11How we use AI

AI tools are part of how we work: they help us research, design, write, and code faster. A person at Baigo directs and reviews everything we deliver, and we remain responsible for it under these terms. We don’t put your confidential information into tools that use it to train their models. If your project needs particular limits on AI tools, tell us and we will agree them in the proposal.

12Confidentiality

Each of us will keep the other’s confidential information private, use it only for the project, and share it only with people who need it and are bound to protect it. This continues after the project ends. It doesn’t cover information that is already public, that we already had, or that the law requires us to disclose. We are happy to sign your own non-disclosure agreement.

13Personal data

If your project involves personal information about your customers or users, you control that information and we process it only on your instructions, to do the work. We keep it secure, use it for nothing else, and return or delete it when the project ends. For a data processing agreement, write to privacy@baigo.xyz. Our own handling of your information is explained in our privacy policy.

14After launch

If something we built doesn’t work as the proposal describes, tell us within the support period stated in your proposal and we will fix it at no extra cost. This doesn’t cover problems caused by changes made by others, by third-party services, or by new requirements. Ongoing support, updates, and hosting are separate services, agreed in writing.

Hosting, app stores, payment providers, and other services are run by other companies under their own terms. We aren’t responsible for their outages, decisions, or price changes, but we will help you deal with them.

15Responsibility and its limits

We do our work with skill and care. Beyond what these terms and your proposal say, we don’t promise that the work will achieve particular business results.

Our total liability under a project agreement is limited to the fees you have paid us for that project. Neither of us is liable for indirect or consequential losses, such as lost profit, revenue, data, or opportunity.

These limits don’t apply to anything the law doesn’t allow us to limit, such as liability for fraud or for death or personal injury caused by negligence, or to your obligation to pay for work you have approved.

16Events outside our control

Neither of us is responsible for delays caused by events beyond reasonable control, such as major service outages, natural disasters, or war. We will tell each other promptly and agree how to continue.

17Resolving disagreements

If something goes wrong, tell us first at legal@baigo.xyz. We will both try in good faith to settle it within 30 days, and may use a mediator if that helps.

Your proposal may name the law and courts that govern the agreement. If it doesn’t, any dispute we can’t settle will be decided by binding arbitration under the UNCITRAL Arbitration Rules, before one arbitrator, held online and in English. The arbitrator will decide the seat of arbitration and the law that applies. Either of us may still ask a court for urgent relief, for example to protect confidential information.

If you are a consumer, nothing here removes your right to bring a claim in the courts where you live or any protection your local law gives you.

18General

• The proposal and these terms are the whole agreement and replace earlier discussions.
• Changes must be agreed in writing; email counts. Formal notices to us go to legal@baigo.xyz.
• We are an independent studio. We may work with trusted specialists and remain responsible for their work.
• Neither of us may transfer the agreement without the other’s consent, except to a business that takes over ours.
• If any part can’t be enforced, the rest still applies. Not enforcing a right straight away doesn’t mean giving it up.
• These terms are written in English. Any translation is for convenience only.

19Using this site

You are welcome to browse and share this website. Please don’t misuse it, for example by trying to break or overload it, scraping it in bulk, sending spam through the contact form, or accessing parts of it that aren’t meant to be public.

20Our content

The Baigo name, logo, text, and design of this site belong to Baigo or are used with permission. You may not copy or reuse them for commercial purposes without asking us first.

21Reference imagery

Some images on this site, including those under Works and in the Archive, are design references that show style and direction. They are not Baigo client projects, and their rights stay with their owners. If you own an image and would like it credited or removed, write to legal@baigo.xyz.

22Information on this site

The content here is general information, not a quote or an offer. Scope, timelines, and prices are only agreed in a proposal for each project.

23Links to other sites

Links to other websites are provided for convenience. We are not responsible for their content or how they handle your information.

24The site as it is

We work to keep the site accurate and available, but it is provided as it is. As far as the law allows, we aren’t liable for losses arising from using it or from it being unavailable. Nothing here limits rights you have that the law doesn’t allow to be excluded.

25Your privacy

How we handle your information is explained in our privacy policy.

26Changes and contact

We may update these terms from time to time; the date at the top shows the latest version. Questions about these terms are welcome at legal@baigo.xyz.